Post by Aftab2021 » Sun Apr 18, 2021 4:41 pm

On my website, suddenly all 6 steps of checkout are disabled and no body can place order. Cart is showing items and Guest Checkout is allowed. One payment method and shipping method is also allowed. I do not know what else to check and where? Can anybody guide me in proper direction? I have checked forum but could not find anything relevant.

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Post by OSWorX » Sun Apr 18, 2021 5:47 pm

First of all: read this here!
When you have done, continue.

A tipp in the meantime:
a) site hacked?
b) hoster changed something on the server, e.g. php-Version?

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Post by Aftab2021 » Sun Apr 18, 2021 6:25 pm

Hi, Thank you for your time.

OC version is 3.0.2.0.
Theme is default.
Site was not hacked.
Nothing changed on hosting side.
Here is teh screenshot
Imagehttps://www.flickr.com/photos/192784504 ... ed-public/

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Post by Cue4cheap » Mon Apr 19, 2021 12:25 am

Guess is something is blocking javascript. Do you see anything in the debugger on your browser but this is a GUESS.

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Post by OSWorX » Mon Apr 19, 2021 4:58 pm

Aftab2021 wrote:
Sun Apr 18, 2021 6:25 pm
Hi, Thank you for your time.
Soryy, but the screenshot says nothing - better to post the URL of the shop.
Aftab2021 wrote:
Sun Apr 18, 2021 6:25 pm
On my website, suddenly all 6 steps of checkout are disabled ..
Means what?
Worked before - if, something has changed. Means also, either you find out what, or hire a professional.
Worked not before, something else wnt wrong - but means the same: either fix by yourself or hire a professional.

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Post by JNeuhoff » Mon Apr 19, 2021 5:54 pm

Well, your screenshot shows that you are not using the default theme, the latter looks different. So you are not telling us the whole story here. If you want help here then please provide some more details, including the URL of your website.

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Post by Aftab2021 » Mon Apr 19, 2021 9:11 pm

Hi,
Just checked in debugger as suggested above and here are the errors.

Uncaught Error: Tempus Dominus Bootstrap4's requires jQuery. jQuery must be included before Tempus Dominus Bootstrap4's JavaScript.
at tempusdominus-bootstrap-4.js:15
bootstrap-input-spinner.js:433 Uncaught ReferenceError: jQuery is not defined
at bootstrap-input-spinner.js:433
index.php?route=checkout/checkout:372 Uncaught ReferenceError: $ is not defined
at index.php?route=checkout/checkout:372
jquery-3.3.1.min.js:3 Uncaught TypeError: $(...).datetimepicker is not a function
at HTMLDocument.<anonymous> (index.php?route=checkout/checkout:1127)
at l (jquery-3.3.1.min.js:3)
at c (jquery-3.3.1.min.js:3)

Here is the screenshot.
https://www.flickr.com/photos/192784504 ... 125429391/

Everything else is ok. I can browse categories and products and I can add products to cart. Only checkout process is not working.

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Post by JNeuhoff » Mon Apr 19, 2021 9:34 pm

You dont't get it, do you? You posted wrong or missing details about your OpenCart site, yet still want some help here. OpenCart 3.0.2.0 uses Bootstrap v3.3.5.

Nobody will be able to help you till you supply the missing details!

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Post by Aftab2021 » Mon Apr 19, 2021 10:35 pm

Hi JNeuhoff,

There is no missing detail. The two developers who worked on it are not available now and I have been handed over as it is. I have established a local copy of it and want to fix this this issue. If it is template issue then which files I should copy from original OC to it?

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Post by OSWorX » Tue Apr 20, 2021 2:32 am

Aftab2021 wrote:
Sun Apr 18, 2021 6:25 pm
Hi, Thank you for your time.

OC version is 3.0.2.0.
Theme is default.
And a few posts later it seems that it is the Template - which is not the default one!
Summary: a time waster until now.
You are wasting only our time when you do not provide all required background infos - best would be the URL where this shop is installed.
Never can't understand why people make such a secret of that!

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Post by Aftab2021 » Tue Apr 20, 2021 2:22 pm

At last, I found it. The theme modifications done by last developer were causing this issue. As soon as I removed one of the modifications, all checkout options are visible now. Thank you everybody for their help.

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