Post by Twisted7 » Tue Nov 01, 2016 3:44 pm

I've been experiencing a few issues since i migrated my website to a new host (www.twisted7sauces.com).

1. unable to access the opencart admin section - the page just times out
2. getting the following errors on the landing page

Warning: require_once(): open_basedir restriction in effect. File(/home/twiste30/public_html/system/startup.php) is not within the allowed path(s): (/home/u478582601:/tmp:/var/tmp:/opt/php-5.5/pear:/usr/local/bin:/etc/pki/tls/certs) in /home/u478582601/public_html/index.php on line 21

Warning: require_once(/home/twiste30/public_html/system/startup.php): failed to open stream: Operation not permitted in /home/u478582601/public_html/index.php on line 21

Fatal error: require_once(): Failed opening required '/home/twiste30/public_html/system/startup.php' (include_path='.:/opt/php-5.5/pear') in /home/u478582601/public_html/index.php on line 21

Can anyone help me to fix these issues?

My new host doesn't support HTTPS as it is a free account and the website is pretty much inactive.

Thanks in advance.

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Post by IP_CAM » Tue Nov 01, 2016 6:46 pm

Free accounts are usually not capable to handle OpenCart Software.
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Post by IP_CAM » Tue Nov 01, 2016 6:47 pm

oops, double post
Last edited by IP_CAM on Wed Nov 02, 2016 2:04 am, edited 1 time in total.

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Post by web-project » Tue Nov 01, 2016 7:40 pm

looking on the error logs, the issue is with paths to your shopping cart folder and the /temp folder need to be created inside of the public_html folder.

The free accounts are normally restricted in CPU and RAM usage, you can ignore the above messages.

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Post by Twisted7 » Fri Nov 04, 2016 2:38 pm

any other help.....?

I had my site working for a day, nothing was changed by me, it just all of a sudden started showing the error messages - as far as the temp folder goes that was not an error originally.

Thanks

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Post by IP_CAM » Fri Nov 04, 2016 7:58 pm

web-project wrote:The free accounts are normally restricted in CPU and RAM usage, you can ignore the above messages.
Normally ?! You would be surprised, if you would try to find out ! :D
Still, creating a commercial Software on a Free Host will sooner or later end up in Frustration anyway.
But you'll find out, I am sure of that.
Good Luck ;)
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Post by EvolveWebHosting » Fri Nov 04, 2016 8:47 pm

Your DIR paths are incorrect in 1 or both of your config files. Double check and make sure you are not missing any / or '

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Post by Twisted7 » Sat Nov 05, 2016 7:44 pm

Thanks for the help guys got the website up and running.

I still can't access my admin page though - it just times out when i enter my username and password, can anyone help with this?

Thanks again.

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Post by EvolveWebHosting » Sat Nov 05, 2016 11:47 pm

Twisted7 wrote:Thanks for the help guys got the website up and running.

I still can't access my admin page though - it just times out when i enter my username and password, can anyone help with this?

Thanks again.
This could be a hosting related issue. Does it happen in multiple browsers?

What fixed your other issue?

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