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Can't Get Basic Captcha To Work

Posted: Sat Aug 01, 2020 5:20 am
by djordje
Hi,

Could somebody help me figure out why the Basic Captcha extension won't work? I have enabled it in the Extensions and in the Options tab in System.

It appears on all the pages but will not accept the entered value even if it's correct.

Any help is appreciated.

Re: Can't Get Basic Captcha To Work

Posted: Sun Aug 02, 2020 10:32 am
by IP_CAM
If you would have mentioned the OC Version and Theme used,
as well as a link to the Extension for this, I assume, that you would
have received a reply .... :choke:
Ernie

Re: Can't Get Basic Captcha To Work

Posted: Sun Aug 02, 2020 12:31 pm
by khnaz35
djordje wrote:
Sat Aug 01, 2020 5:20 am
Hi,

Could somebody help me figure out why the Basic Captcha extension won't work? I have enabled it in the Extensions and in the Options tab in System.

It appears on all the pages but will not accept the entered value even if it's correct.

Any help is appreciated.
did you get your public & private keys from google admin?
what is the error?

Re: Can't Get Basic Captcha To Work

Posted: Sun Aug 02, 2020 10:02 pm
by djordje
Totally forgot about the details, thank's for the heads up. We are running the 3.0.3.3 version and the Journal theme.

And regarding the extension, it's the default one found when installing, it's called "Basic Captcha" so it's not the Google one.

Re: Can't Get Basic Captcha To Work

Posted: Sun Aug 02, 2020 11:37 pm
by JNeuhoff
You are using one of the worst themes which is not compliant with OpenCart standards. In a process of elimination, temporarily switch back to the OpenCart default theme, and then enable the basic captcha at 'Extensions > Extensions > Captchas' and 'System > Settings > Options > Captcha'. It should now show up on the selected pages with a captcha.

Having said that, notice that OpenCart's basic Captcha is pretty useless these days, as most automatic spambots will overcome it easily. We use our Spambot Buster extension for preventing spambots doing their stuff instead of captchas.

Re: Can't Get Basic Captcha To Work

Posted: Wed Aug 05, 2020 2:26 am
by djordje
Hi JNeuhoff,

I tried enabling the captcha on the basic theme and it worked. Unfortunately, Journal has so far been the best them we used so we cannot switch from it. I will look into your extension. Thanks for the help.

Re: Can't Get Basic Captcha To Work

Posted: Wed Aug 05, 2020 12:06 pm
by khnaz35
djordje wrote:
Wed Aug 05, 2020 2:26 am
Hi JNeuhoff,

I tried enabling the captcha on the basic theme and it worked. Unfortunately, Journal has so far been the best them we used so we cannot switch from it. I will look into your extension. Thanks for the help.
Did you make any changes into your Journal theme?
By default it works on J2 and J3. maybe you file a support ticket to Journal team.
https://support.journal-theme.com

Re: Can't Get Basic Captcha To Work

Posted: Fri Aug 07, 2020 1:25 am
by djordje
khnaz35 wrote:
Wed Aug 05, 2020 12:06 pm
djordje wrote:
Wed Aug 05, 2020 2:26 am
Hi JNeuhoff,

I tried enabling the captcha on the basic theme and it worked. Unfortunately, Journal has so far been the best them we used so we cannot switch from it. I will look into your extension. Thanks for the help.
Did you make any changes into your Journal theme?
By default it works on J2 and J3. maybe you file a support ticket to Journal team.
https://support.journal-theme.com
I don't think we made any changes.

I would contact support but our support time ran out, so we are on our own xd

Re: Can't Get Basic Captcha To Work

Posted: Fri Aug 07, 2020 2:53 am
by IP_CAM
our support time ran out, so we are on our own
Well, you could renew it, or then, try this Facebook Journal Group: :D
https://www.facebook.com/groups/192229314684939/

By the Way, that's, what they say:
https://support.journal-theme.com/
Please note that we can not provide any support for general OpenCart issues not related to Journal.
And here, this would about sound like that:
Please note that we can not provide any (free) support for Journal issues not related to general OpenCart . :laugh:

Re: Can't Get Basic Captcha To Work

Posted: Fri Aug 07, 2020 3:57 pm
by khnaz35
IP_CAM wrote:
Fri Aug 07, 2020 2:53 am
Please note that we can not provide any (free) support for Journal issues not related to general OpenCart . :laugh:
Agreed :laugh: :laugh: :laugh: