This will help you to narrow it down quickly on where exactly the issue really is. The server's access.log should show the callback requests coming from the external payment gateway. If they are not there, then the issue is with the payment gateway.
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Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.
Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.
In simple words he is saying he doesn't know where is the error or issue exist.
Maybe its payment gateway or their website both parties are trying to blame each other for the issue.
So he can start from digging Server error logs as suggested above.
Urgent Questions shoot here: khnaz35@gmail.com
Enjoy nature 
I am using Telr payment gateway
Payment is successfully taken but I can not see the order in my admin panel
I have spoken to Telr and they updated their plugin, however the problem still exists.
They have told me to create a cron job, which we have done, but the problem still exists and now the server is going down frequently
====== AND THEN CONTINUES ===
Telr and now saying that our website is initiating several payment requests
and since doing all the fixes they have requested all my orders are messing up from incorrect statuses and long order processing times
===
JNeuhoff has (suggested to check) requested a copy of the servers access log to try too identify where the issue is
==
Lexbanov is explaining that the way it is written makes it harder to assist
- we are not all native english speakers
- why not make life easy when you are asking for help?
EDIT : @khnaz35 yes I wrote error log instead of access log - thank you
@ imran basha : please do as requested. Your store is effectively dead until you resolve. Payment issues require URGENT assistance. If you are unable to fix / identify this yourself please request assistance in the commercial section .. viewforum.php?f=88
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
I didn't see anywhere in the post where someone mentioned he can't provide the error logs.
Urgent Questions shoot here: khnaz35@gmail.com
Enjoy nature
well, this does not help, it is like saying "I use OC V3.0.2.0, didn't work, someone customized it for me and now it still does not work, what could it be?"I have spoken to Telr and they updated their plugin, however the problem still exists.
They have told me to create a cron job, which we have done, but the problem still exists and now the server is going down frequently
The default Telr gateway for OC uses several callbacks, some online via curl for authorization and decline and one offline for updates.
It has some logger code in there which is never called so not "top of the bill" QA there but the bottomline is that nobody knows what code you are now running and what that cron job is all about, only you and your Telr partners.
Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces
“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.
you guy pointed me in the right direction to solve the issue . the problem was with the journal theme quick checkout so when I changed it the problem was resolved. FYI we changed the telr payment gateway to payfort due to other issues.
Great,imran basha wrote: ↑Sun Oct 11, 2020 5:59 pmThank you guys for all your support
FYI we changed the telr payment gateway to payfort due to other issues.
Add the word [SOLVED] in the beginning of your post title.
Urgent Questions shoot here: khnaz35@gmail.com
Enjoy nature
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