Page 1 of 1

Abandoned Carts

Posted: Thu Oct 15, 2020 11:21 am
by AlanARG
Hey guys how's it going?

I installed this extension that apparently was adapted for 3.x version but I couldn't make it work.
Where should it be in the dashboard where I see the abandoned carts?

Maybe I'm doing something wrong. The module shows up in the extensions > modules menu. I already tried the cache thing.

Thanks for any help! :)

Re: Abandoned Carts

Posted: Thu Oct 15, 2020 11:33 am
by by mona
This would be the person to contact
Contact thehomestra@gmail.com for help

Maybe someone will download it and debug it - but it is a lot to ask

These are available
https://www.opencart.com/index.php?rout ... ed%20carts

Re: Abandoned Carts

Posted: Thu Oct 15, 2020 2:42 pm
by letxobnav
well, that should not be too difficult but personally, if I do not complete a purchase and then would be harrased by a follow-up email, I would be very annoyed.
If I have difficulty completing a purchase, I would let you know.

Re: Abandoned Carts

Posted: Thu Oct 15, 2020 3:09 pm
by AlanARG
letxobnav wrote:
Thu Oct 15, 2020 2:42 pm
well, that should not be too difficult but personally, if I do not complete a purchase and then would be harrased by a follow-up email, I would be very annoyed.
If I have difficulty completing a purchase, I would let you know.
I agree with you 100% and we are not aiming to contact or harass people that didn't complete purchases just gather information on which products they were trying to buy before leaving. Mainly because we deliver our products only on Fridays and we take orders till Thursday so if someone tries to buy after that they would receive NEXT week and probably, when they realize that, abandon.
That way we may improve our logistics or whatever we need to.

Re: Abandoned Carts

Posted: Thu Oct 15, 2020 3:52 pm
by letxobnav
right but an abandoned cart only tells you what they were interested in, not why they lost interest.

Re: Abandoned Carts

Posted: Fri Oct 16, 2020 12:33 am
by rohit.webkul
Hello Opencart Community,

Well, in my humble opinion, there can be many reasons why the customers left the cart abandoned. What if there's an issue with the payment or something is not working in the checkout process, or maybe a customer needs a second decision or may need better pricing?

It is a good idea to contact the customer and reinitiate the purchase process where he/she may left. On that note, you can check the Webkul's Opencart Abandoned Cart extension, allowing the admin to view the customer name, email, time, and more in the grid format.

https://store.webkul.com/Opencart-Abandoned-Cart.html

Further, if you need some other help with the abandoned cart issues, let us know.

Thanks
Rohit.

Re: Abandoned Carts

Posted: Fri Oct 16, 2020 12:55 am
by letxobnav
It is a good idea to contact the customer and reinitiate the purchase process where he/she may left.
No it isn't.

Re: Abandoned Carts

Posted: Sat Oct 17, 2020 1:46 pm
by AlanARG
letxobnav wrote:
Fri Oct 16, 2020 12:55 am
It is a good idea to contact the customer and reinitiate the purchase process where he/she may left.
No it isn't.
I'm not gonna contact them anyway, I agree 100% with you. The only way I want this is to be able to see what they were interested in, nothing more.

Thanks!

Re: Abandoned Carts

Posted: Sat Oct 17, 2020 2:47 pm
by xxvirusxx
AlanARG wrote:
Thu Oct 15, 2020 11:21 am
Where should it be in the dashboard where I see the abandoned carts?
In Dashboard, your user profile...

https://github.com/ovicko/abandoned_car ... ter/images

Re: Abandoned Carts

Posted: Sat Oct 17, 2020 3:01 pm
by AlanARG
xxvirusxx wrote:
Sat Oct 17, 2020 2:47 pm
AlanARG wrote:
Thu Oct 15, 2020 11:21 am
Where should it be in the dashboard where I see the abandoned carts?
In Dashboard, your user profile...

https://github.com/ovicko/abandoned_car ... ter/images
There's nothing there :(

Re: Abandoned Carts

Posted: Sat Oct 17, 2020 3:14 pm
by xxvirusxx
You have added ocmod modification fix on your 3.0.3.6?

Re: Abandoned Carts

Posted: Sat Oct 17, 2020 3:17 pm
by AlanARG
xxvirusxx wrote:
Sat Oct 17, 2020 3:14 pm
You have added ocmod modification fix on your 3.0.3.6?
What do you mean by that? Sorry for the newbie question haha

Re: Abandoned Carts

Posted: Sat Oct 17, 2020 3:28 pm
by xxvirusxx

Re: Abandoned Carts

Posted: Sat Oct 17, 2020 3:46 pm
by AlanARG
Newbie question: should I replace that file with this code? https://github.com/kenfai/opencart/blob ... cation.xml

Re: Abandoned Carts

Posted: Sat Oct 17, 2020 4:00 pm
by xxvirusxx
You can copy only that code and paste in your file.

Re: Abandoned Carts

Posted: Sun Oct 18, 2020 6:48 am
by AlanARG
xxvirusxx wrote:
Sat Oct 17, 2020 4:00 pm
You can copy only that code and paste in your file.
That solved other issues with other OCMODs I installed but not with this one. It simply doesn't show up in the "profile" menu. The "log" on Extensions > Modifications doesn't show anything regarding this extension either.

Re: Abandoned Carts

Posted: Mon Oct 26, 2020 4:01 pm
by rohit.webkul
If your issue is still not fixed, then please have a look at the Opencart Abandoned Cart extension by Webkul. It costs $29 USD and offers a complete solution with 3 months of the free support period.

Visit - https://store.webkul.com/Opencart-Abandoned-Cart.html

  • Admin can set the email template for sending emails to the customers.
  • Admin can enter the email address through which notification message will be sent to the customer(s) for the abandoned cart.
  • Admin can view details of the customers like their name, email id, IP Address, Time & Date.
  • Admin can notify the customers manually or automatically.
  • Admin will set up Cron job for sending the notification for the abandoned cart automatically.