[SOLVED] Free checkout orders not processing/reducing stock
Posted: Tue Apr 13, 2021 8:21 pm
OC Version: 3.0.3.2
Theme: Journal 3
Site: https://chubbycheek.co.nz
Hi,
I'm having an issue with "free checkout" orders not updating the order status thus not coming through to my admin console/updating my stock.
A customer (and on testing) reached the order success page after checkout on the website however, the order remains with order_status_id 0 in my SQL orders table.
So no order appears under sales orders in admin console nor does the stock reduce. No order confirmation/notification emails are received by either the customer or admin.
Is this a known issue? Any suggestions on what I should look at/how to fix it?
Any help appreciated.
Thank you,
Erica
Theme: Journal 3
Site: https://chubbycheek.co.nz
Hi,
I'm having an issue with "free checkout" orders not updating the order status thus not coming through to my admin console/updating my stock.
A customer (and on testing) reached the order success page after checkout on the website however, the order remains with order_status_id 0 in my SQL orders table.
So no order appears under sales orders in admin console nor does the stock reduce. No order confirmation/notification emails are received by either the customer or admin.
Is this a known issue? Any suggestions on what I should look at/how to fix it?
Any help appreciated.
Thank you,
Erica