Post by John7778 » Mon Jul 22, 2019 7:47 pm

Hi,

We are offering "Banktransfer" as a method of payment, so it is up to the customer when he pays the order.

We have some books that are both available as physical book and as ebook. When some orders a physical book and chooses "Banktransfer" the orderstatus switches to "pending", and will can ship the order after we've received the payment.

But when someone chooses the ebook in the options, they get a mail with the downloadlink to the file immediately, so even before we've received the payment.

I've been looking in the settings, extensions and so on, but I can't find a way to block this, so the file will become downloadable after we've received the payment.

Is there a method to change this?

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Post by Johnathan » Mon Jul 22, 2019 10:11 pm

Downloadable files can be downloaded when the order status reaches one of the "Complete" statuses set in System > Settings > Option tab. If your payment method is assigning "Pending" and the file is downloadable, then "Pending" is probably one of your "Complete" statuses. Remove it from there, and then the customer shouldn't be able to download the files until you change the order status to one of the "Complete" ones.

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Post by John7778 » Thu Jul 25, 2019 11:40 pm

Super! Thanks!

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