Post by usmansheikh678 » Thu Oct 10, 2019 11:46 am

Hi, I am installing open cart 3.0.3.2 that is recommended by the host, and my PHP installed version is 7.2, i am getting Http 500 error after the installation is successful on the server. Below the code from the error log. can anyone help me out?

Stack trace:
#0 /home/naazspectrum/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/naazspectrum/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/naazspectrum/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/naazspectrum/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/naazspectrum/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/naazspectrum/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/naazspectrum/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/naazspectrum/public_html/system/engine/loader.php(48): Action->execute(Object(Registry) in /home/naazspectrum/public_html/catalog/model/tool/image.php on line 11


I have talked to the Godaddy support people they say that it is on my side, i am sure the installation is good and working fine, is there any solution i can run it smoothly on the server.


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Post by opencartmart » Thu Oct 10, 2019 3:50 pm

Please provide full error message. There must be an error message before Stack trace, you've missed it.

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Post by usmansheikh678 » Fri Oct 11, 2019 9:48 pm

Below is the complete error log from opencart what can be the issue here.
[11-Oct-2019 13:10:58 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:10:59 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:11:10 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:11:20 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:13:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:13:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:13:58 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:13:59 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:30:05 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:36:38 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:44:29 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11


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Post by grgr » Fri Oct 11, 2019 9:57 pm

Speak to your web host. Sounds like the mbstring php extension is not loaded.

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Post by usmansheikh678 » Fri Oct 11, 2019 10:05 pm

ok let me check i will get back to you once its done. very thankful to hear from you


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Post by usmansheikh678 » Fri Oct 11, 2019 10:13 pm

It's solved wonderful thanks for the support I love it. You are great.


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Post by by mona » Fri Oct 11, 2019 11:04 pm

usmansheikh678 wrote:
Fri Oct 11, 2019 10:13 pm
It's solved wonderful thanks for the support I love it. You are great.
yes - he is actually .. ;)

and very nice of you to appreciate it ;D

DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.


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