Post by cgchris99 » Fri Jun 28, 2013 11:58 pm

Well, I just had an order come in last night. I did not receive an order confirmation email but when I looked at my authorize.net details, it was there.

So I went looking in the admin and I can see it skips over the order # that is missing. So manually enter the link to view this order and it is there in the database. However, it shows cancelled as the status. However, there is a payment on authorize.net for the order?

All other order seem fine so I'm not sure what is happening.

Any thoughts on what could possible cause this?

Thanks

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Post by cgchris99 » Sat Jun 29, 2013 5:54 am

Nobody has any ideas on this one?

One thing I did figure out was the order had a status of Canceled.

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Post by sandraolt » Thu Aug 01, 2013 9:07 pm

Did you ever solve this? I am seeing the same thing on my cart. - I can't see orders in the cart anywhere, but they are in the database. I have sent through test orders and I am not getting the standard confirmations via email either.

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