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blank page when changing parameter in checkout page and missing order

Posted: Sat Jun 13, 2020 4:33 pm
by khrsmdtya
hai all, i am new member here.

i am using OC v1.5.6.4, the web is: www.kapal-laut.com
i am experiencing these two issues since may 29th - before that date everything was running fine. also nothing code change - so it is weird

the issues are:
1. checkout page going blank from time to time after changing parameters like country, region, payment method, etc
here are the screenshot after changing parameter:
Image

2. if the orders were ordered succesfully, sometimes they did not appear in my admin dashboard orders. after i check they ended up in "missing orders" status. not like usually when normal with "pending" status.

any help is really appreciated since i am not fluent with coding at all, and i've been tinkering this issue for weeks without any solution :'(

Re: blank page when changing parameter in checkout page and missing order

Posted: Sat Jun 13, 2020 8:08 pm
by straightlight
Provided screenshot is invalid.

Re: blank page when changing parameter in checkout page and missing order

Posted: Sat Jun 13, 2020 11:06 pm
by xxvirusxx
straightlight wrote:
Sat Jun 13, 2020 8:08 pm
Provided screenshot is invalid.

Re: blank page when changing parameter in checkout page and missing order

Posted: Sun Jun 14, 2020 11:49 am
by khrsmdtya
xxvirusxx wrote:
Sat Jun 13, 2020 11:06 pm
straightlight wrote:
Sat Jun 13, 2020 8:08 pm
Provided screenshot is invalid.
Thanx xxvirusxx 🙏🏼

So after seeing the screenshot, any idea what has caused the issue?

Re: blank page when changing parameter in checkout page and missing order

Posted: Sun Jun 14, 2020 2:10 pm
by xxvirusxx
If you use a SSL certificate make sure both config files are set correctly and htaccess for redirection to https.

Re: blank page when changing parameter in checkout page and missing order

Posted: Sun Jun 14, 2020 6:17 pm
by straightlight
Also check your error / server access logs regarding blank pages.

Re: blank page when changing parameter in checkout page and missing order

Posted: Sat Jul 11, 2020 10:27 am
by dickography
problem solved, turns out the issue was google tag manager extension. disabled it fixed it.