Post by cartwheelin » Fri Jan 06, 2012 4:22 am

Hello, I am currently setting up a site using opencart 1.5.1.3.
Everything has been going somewhat smooth until today...
All of the sudden I can not access the products page from the administrator back end. Only a blank page loads.
Does anybody have any idea what could be causing this?
Thanks
~
Last edited by cartwheelin on Fri Jan 06, 2012 9:19 am, edited 1 time in total.

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Post by sander76 » Fri Jan 06, 2012 4:31 am

Please first check if the corresponding files are still in place:

admin/view/template/catalog/product_form.tpl

and

admin/view/template/catalog/product_list.tpl

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Post by cartwheelin » Fri Jan 06, 2012 4:38 am

yep all still in place...

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Post by cartwheelin » Fri Jan 06, 2012 4:40 am

just checked again they are actually in a folder _notes inside catalog folder

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Post by cartwheelin » Fri Jan 06, 2012 4:52 am

what should the permissions for these files be set to.... could that be the problem?

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Post by sander76 » Fri Jan 06, 2012 4:58 am

In my install these files are on the same level as the _notes folder (not in them). They should have 755 or 777 permissions. Both settings should work.

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Post by cartwheelin » Fri Jan 06, 2012 5:13 am

they where set to 644 changed them to 777... didnt do anything... Could this have something to do with the cache?
Sorry for all the questions...I'm still pretty new at all of this...
To the best of my knowledge i didnt move any files into new folders
what version are you running...

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Post by sander76 » Fri Jan 06, 2012 5:23 am

I'm running the same version as you are. Everyone starts fresh OC some day. So did I recently and I have lots of questions to be resolved.

Did you copy the files to the catalog folder?

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Post by cartwheelin » Fri Jan 06, 2012 5:29 am

I did it all through cpanel. I was working fine now all of the sudden today .... not working...

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Post by sander76 » Fri Jan 06, 2012 5:32 am

Just for confirmation: the rest of your site works fine?

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Post by cartwheelin » Fri Jan 06, 2012 5:36 am

yes... as far as I can tell, though it is still under construction,not much to it yet. I was about to try and list some products.... I guess I'll have to get this figured out first lol!

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Post by sander76 » Fri Jan 06, 2012 5:46 am

Well I only have a few options left (you could say I'm clueless :P):

- clear the browser cache
- clear OC cache
- try another browser

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Post by cartwheelin » Fri Jan 06, 2012 6:02 am

Thanks for the help but none of that worked either. Could installing an extension mess things up and make this happen? kinda went extension crazy there yesterday...

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Post by sander76 » Fri Jan 06, 2012 6:05 am

Possibly could mess some things up if you go on an extension installation spree. Sorry I can't help you any further. Good luck!

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Post by cartwheelin » Fri Jan 06, 2012 6:07 am

Thanks sander76 you did what you could...... Anybody else?

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Post by cartwheelin » Fri Jan 06, 2012 9:19 am

PROBLEM FIXED! Checked error log and found the openbay extension was fouling things up. Removed the files via ftp and now everything works fine! Hope this helps someone someday. :)

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Post by sander76 » Fri Jan 06, 2012 6:29 pm

There's an error log for a reason. Now we both know why :-)

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