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OC V3.0.3.2 - Customer Email return notification

Posted: Sun Apr 19, 2020 3:01 am
by smith_ka
OCV3.0.3.2/ Journal3

Emails for product returns are not working as expected - When attempting to communicate the status of sales returns to the customer I track it through the "return history". However when I check the "notify customer" box, the Email fails to send.

Is there a workaround for this? I would very much like to use this OC feature.

TIA :)

Re: OC V3.0.3.2 - Customer Email return notification

Posted: Sun Apr 19, 2020 3:31 am
by straightlight
Are all your events active from your OC admin - > extensions - > events page?
Is your email form properly set-up in your OC admin - > systems - > settings - > add / edit setitngs - > Mail tab?

Re: OC V3.0.3.2 - Customer Email return notification

Posted: Sun Apr 19, 2020 4:14 am
by smith_ka
Hi Straightlight,

All events are enabled on the events page and my email is set-up correctly in OC admin (it works perfectly when I check the similar "notify customer" for order-status). I think this is a known glitch... just wondering if anyone knew of a workaround for V3.0.3.2?

Re: OC V3.0.3.2 - Customer Email return notification

Posted: Sun Apr 19, 2020 4:22 am
by straightlight
I did reported model / event issues, still on OC v3.0.3.2, to Daniel last month regarding the returns. Unfortunately, there are still bugs in there but I don't know yet if they've been fixed on the master branch. There has been a solution posted on the OC v2.x section of the forum before but I may not know either if these posts are also suitable for OC v3.x releases at this time ...

Re: OC V3.0.3.2 - Customer Email return notification

Posted: Sun Apr 19, 2020 5:31 am
by smith_ka
OK thanks, I'll keep my eyes peeled in case anything pops up and also see if I can use any of the older version fixes. At least I can tweak the "order history" email notifications to use for returns in the interim. It just seems a shame to have such a useful functionality and not be able to use it ???

Re: OC V3.0.3.2 - Customer Email return notification

Posted: Sun Apr 19, 2020 5:37 am
by straightlight
smith_ka wrote:
Sun Apr 19, 2020 5:31 am
OK thanks, I'll keep my eyes peeled in case anything pops up and also see if I can use any of the older version fixes. At least I can tweak the "order history" email notifications to use for returns in the interim. It just seems a shame to have such a useful functionality and not be able to use it ???
Unfortunately, I would have to agree on that one - at least based on the core's perspective - especially due to the COVID-19 situation. Many customers may want to find a way to return their products from the store which, sadly, there are still some bugs needed to be fixed. I do, however, encourage to keep an opened door to your contact us page in case major incidents are reported to you regarding the returned products until the issue being resolved.

Re: OC V3.0.3.2 - Customer Email return notification

Posted: Sun Apr 19, 2020 8:14 am
by letxobnav
event trigger admin/model/sale/return/addReturn/after
should be admin/model/sale/return/addReturnHistory/after

Re: OC V3.0.3.2 - Customer Email return notification

Posted: Sun Apr 19, 2020 8:23 am
by straightlight
Yes, that is one of them but there's more when submitting the return form from the catalog-end side. The model or controller keys needs to be fixed.