Post by mdziwuls » Thu Feb 08, 2018 1:34 pm

Hey Folks,

If you are having issues with your emails not sending in admin, or the contact form not sending emails; then this might solve your problem.

I noticed after 2 hours of debugging that i was using an example@gmail.com email which was preventing the form and admin to work correctly. Try creating an email that includes your website name i.e example@yourwebsitename.com once you create an email on your websites hosting account use that email in your admin->settings->store email. I also went to the mail configuration tab and entered it into the mail parameter -f example@yourwebsitename.com .... things began to work.

I'm guessing this new version assumes you will be using an email that is linked to the site. Not sure if other versions had this same requirement, but if you overlooked it and happen to be using an email thats not @yourwebsitesname.com then try what i did.

Hopefully this solves some one a head ache.

Take care.

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Post by straightlight » Wed Feb 14, 2018 7:17 am

In your admin - > extensions - > events page, how many events do you see on the list?

Also ensure your admin - > systems - > settings - > edit settings - > mail tab - > bottom page contains check marked options to the route where emails should be sent in the mean time.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by sedra » Wed Aug 21, 2019 12:04 am

i had the same problem and this is how it solved:
the email entered in system-->setting-->store must be same as the one in system-->setting-->email.
then i works either using "-f something@example.com" or SMTP.

hope it helps.

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Post by Howence » Tue Feb 11, 2020 8:00 pm

I'm also having issues with receiving email. I already tired using the -f prefix before my email, but still no email. I also tried adding the additional email to send to, but that didn't work either. There are no error message in the error log.

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Post by ADD Creative » Tue Feb 11, 2020 9:28 pm

Could be a problem of missing events. Common up upgraded sites.
viewtopic.php?t=186236#p681622

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Post by Howence » Tue Feb 11, 2020 10:41 pm

I don't think I have the same issue, this is a fresh install. (i actually tired the SQL updates, but they all returned with "MySQL returned an empty result set (i.e. zero rows). "

I don't understand why i'm having so many problems with a fresh install. This is just one of the few i'm trying to resolve haha

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Post by letxobnav » Wed Feb 12, 2020 12:01 am

contact & marketing mail do not use events, it is straight sending.
If those work, the other should work also unless you miss events.

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Post by dm5400 » Sun Apr 05, 2020 1:39 am

I have a new install of Opencart 3.0.3.2 in maintenance mode. I'm ready to go live so I tested the contact form. The contact form will not send emails. I've tried everything I've read to get it to work and my web host is trying to help. Can anyone tell me what else I should be looking at to get it to work? I cannot go live with my contact form not working.

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Post by straightlight » Sun Apr 05, 2020 4:10 am

dm5400 wrote:
Sun Apr 05, 2020 1:39 am
I have a new install of Opencart 3.0.3.2 in maintenance mode. I'm ready to go live so I tested the contact form. The contact form will not send emails. I've tried everything I've read to get it to work and my web host is trying to help. Can anyone tell me what else I should be looking at to get it to work? I cannot go live with my contact form not working.
See this thread: viewtopic.php?f=202&t=216948

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by dm5400 » Mon Apr 06, 2020 4:59 am

Thanks, I'll check it out.

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Post by dm5400 » Fri Apr 10, 2020 11:44 pm

I disabled the Google reCAPTCHA and now the contact form sends using "mail". I am not receiving the emails. My web host wants me to send them SMTP but that does not work. I've reached out to their support again. Can anyone here help?
Last edited by dm5400 on Sat Apr 11, 2020 12:55 am, edited 1 time in total.

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Post by straightlight » Sat Apr 11, 2020 12:50 am

dm5400 wrote:
Fri Apr 10, 2020 11:44 pm
I disabled the Google reCAPTCHA and now the contact form sends. I am not receiving the emails. Email in my settings is correct. Can anyone help?
However, none of the screenshots have been posted. To verify that assumption, please post both screenshots of your OC admin email form and your cPanel > Email Accounts > Manage > SSL table (both without passwords) as well as your events from your OC admin - > extensions - > events page (makes it third).

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by dm5400 » Sat Apr 11, 2020 2:03 am

I'm not seeing cPanel > Email Accounts > Manage > SSL table in my email settings. My SSL is through my web host and it is free/shared. Everything in the events section are enabled. How do I post screenshots?
Last edited by dm5400 on Sat Apr 11, 2020 2:04 am, edited 1 time in total.

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Post by straightlight » Sat Apr 11, 2020 2:04 am

dm5400 wrote:
Sat Apr 11, 2020 2:03 am
I'm not seeing cPanel > Email Accounts > Manage > SSL table in my email settings. My SSL is through my web host and it is free/shared. How do I post screenshots?
Heading to a more serious host packaging might be more ideal, in this case.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by dm5400 » Sat Apr 11, 2020 2:12 am

I've been with them for over 5 years and have another website with OpenCart 2.0.1.1 and do not have issues with the contact form using the shared SSL. I also tried sending it without smtp/shared ssl and it won't work. If I can't get this fixed, I won't be able to open my website.

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Post by straightlight » Sat Apr 11, 2020 2:15 am

dm5400 wrote:
Sat Apr 11, 2020 2:12 am
I've been with them for over 5 years and have another website with OpenCart 2.0.1.1 and do not have issues with the contact form using the shared SSL. I also tried sending it without smtp/shared ssl and it won't work. If I can't get this fixed, I won't be able to open my website.
A lot of changes can happen within 5 years especially with free hosts since they do own the rights to make periodic changes without notifications to their users as opposed to paid services and even there could be tricky without taking a look at the server activity logs.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by dm5400 » Sat Apr 11, 2020 2:21 am

The hosting isn't free, the SSL is.

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Post by straightlight » Sat Apr 11, 2020 2:27 am

dm5400 wrote:
Sat Apr 11, 2020 2:21 am
The hosting isn't free, the SSL is.
If the SSL is free, then it is not a production SSL, it is a certificate for development. No development certificate should be used during sales or when a store runs live.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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Post by dm5400 » Sat Apr 11, 2020 2:49 am

The SSL is free with all their shared business tiers. That doesn't seem to be the problem.

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Post by straightlight » Sat Apr 11, 2020 2:50 am

dm5400 wrote:
Sat Apr 11, 2020 2:49 am
The SSL is free with all their shared business tiers. That doesn't seem to be the problem.
If you'd expect an accurate solution on that, I could take a look at the issue as a custom job. Send me a PM, if interested.

The most generated errors being found on Opencart forum originates from contributed programming. The increased post counters are caused by redundancies of the same solutions that were already provided prior.


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