Post by rocketninjin » Fri Sep 04, 2020 11:38 am

Hi,
I want to ask how to troubleshoot front-end error when customer try to complete the order and it only pops up either "error" or "error undefined"?
I checked the back-end error log and there is nothing show in the log.
Is there any other place I can look for what's the error actaully means?

Thank you.

OC version: 3.0.3.2

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Post by letxobnav » Fri Sep 04, 2020 12:04 pm

use your browser developer tools, that will show javascript errors.
F12->console tab

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Post by rocketninjin » Fri Sep 04, 2020 12:19 pm

letxobnav wrote:
Fri Sep 04, 2020 12:04 pm
use your browser developer tools, that will show javascript errors.
F12->console tab
Thank you very much for your reply. Will see if I can do that when the error pops up again next time.

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Post by letxobnav » Fri Sep 04, 2020 12:25 pm

that would be too late, you need that tool to be open to see these errors fly by.
So open it and the browse around to trigger the error.

Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.


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Post by rocketninjin » Fri Sep 04, 2020 2:07 pm

letxobnav wrote:
Fri Sep 04, 2020 12:25 pm
that would be too late, you need that tool to be open to see these errors fly by.
So open it and the browse around to trigger the error.
I am getthing the following error:
jquery-2.1.1.min.js:4
POST DOMAINNAME/index.php?route=api/order/edit&api_token=378c227f09b7d9f9665be1836b&store_id=0&order_id=287 500
send @ jquery-2.1.1.min.js:4
ajax @ jquery-2.1.1.min.js:4
(anonymous) @ index.php?route=sale/order/edit&user_token=OiAJaFO8EEVD0SoNco6Qiw7VEvzO1SU5&order_id=287:2518
dispatch @ jquery-2.1.1.min.js:3
r.handle @ jquery-2.1.1.min.js:3

Can help check where is issue is?
Thank you.

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Post by paulfeakins » Fri Sep 04, 2020 7:27 pm

rocketninjin wrote:
Fri Sep 04, 2020 2:07 pm
Can help check where is issue is?
Sounds like you should pay a developer from the Commercial Support Forum.

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Post by letxobnav » Fri Sep 04, 2020 7:58 pm

that is not an error.

Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.


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