We have OC 3.0.3.2
We have 2 payment methods -
1. Cash on delivery
Order status = pending
2. Worldpay (custom extension by Opencart.Tips https://www.opencart.com/index.php?rout ... h=worldpay)
Pending status = pending
Complete status = complete
Cancelled status = cancelled
Opencart system settings - options
Order status = pending
pending also checked in the list.
When a customer checks out using Cash on delivery it works fine but not with the worldpay extension.
Scenarios
Choose cash on delivery - customer checks out > both receive email confirmation > order sets as pending.
Choose Worldpay - customer checks out > only customer receives email, no admin email > order sets as missing order.
The worldpay module was originally sending the confirmation email before successful payment until the author made a change to send the email after payment but now ALL worldpay orders are set to missing orders.
The author of the module is telling me it's a server or opencart issue and not his module. Could anyone shed more light on this or have an idea on what could be causing the missing orders.
Error log is empty.
Thanks.
Sometimes, error logs may not be relative to the incident request you're submitting about but may still affect the same area. Therefore, please post the most recent error logs.
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
As a test you could try going to Extensions > Events and temporally disabling the mail_order_add and then mail_order_alert event. Then put place an order. If it still goes to missing orders then the issue is likely with sending the emails, which could be caused by a modification or your theme. If not, then it's probably an issue with the payment module or incompatibility with a modification or your theme.
It also looks like you are using the Journal theme. This will make it harder to work out what the issue is and more likely to cause compatibility issue.
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
So i tried Extensions > Events and temporally disabling the mail_order_add and then mail_order_alert event. = Still missing orders.
I switched from SMTP to Mail = Still missing orders.
It was all working fine until the author of the Worldpay module made a change to send email confirmations after payment instead of when clicking 'Confirm Order'.
Just not sure what else it could be. We have another website on OC with journal but not worldpay and that works fine.
No, it's notADD Creative wrote: ↑Wed May 19, 2021 4:44 pmWould seem an issue with the payment module in someway.
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looks like call back issue after the payment is made.
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Enjoy nature
2. database issues
DB\MySQLi::__construct(): Couldn't fetch mysqli in /public_html/system/library/db/mysqli.php on line 10
PHP Warning: mysqli::__construct(): (HY000/1045): Access denied for user 'xxxx'@'localhost' (using password: YES)
3. Payment Response password incorrect
4. Payment Response URL incorrect
etc.
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DannyM wrote: ↑Thu May 20, 2021 6:21 pm1. Server response is too slow to get the data
2. database issues
DB\MySQLi::__construct(): Couldn't fetch mysqli in /public_html/system/library/db/mysqli.php on line 10
PHP Warning: mysqli::__construct(): (HY000/1045): Access denied for user 'xxxx'@'localhost' (using password: YES)
3. Payment Response password incorrect
4. Payment Response URL incorrect
etc.
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
Solution: p3 and p4
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Hi,
Can you please give me the solutions for missing orders? Not all my orders are goes to missing orders, but sometimes when a client place orders in a short time, same account. I am using free delivery and cash on delivery as a payment and delivery methods.
Thank you
Sure, I can help you.nikythebest wrote: ↑Wed Feb 23, 2022 8:45 pmHi,
Can you please give me the solutions for missing orders? Not all my orders are goes to missing orders, but sometimes when a client place orders in a short time, same account. I am using free delivery and cash on delivery as a payment and delivery methods.
Thank you
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https://opencart.tips ✯ https://opencart.com.pl ✯ https://facebook.com/opencarttips ✯ Live-chat: http://pixly.me/livechat
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