Post by smith_ka » Mon Aug 02, 2021 10:13 pm

OC V3.0.3.2 / https://www.kublox.co.uk/trot-blox

Product "special" offer is showing on mobile/tablet but not on desktop? It has been working fine up until recently and I've no idea why it's changed?

Any help would be much appreciated.

TIA

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Post by by mona » Mon Aug 02, 2021 10:47 pm

Usually things don’t just change. However it is unclear what issue you are describing - a screenshot of what is there and what is missing would be useful.
Are you saying that you can not access the product page if it has a special offer on it?
Nevertheless, it is a theme - have you contacted the theme developer?

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Post by JNeuhoff » Tue Aug 03, 2021 12:06 am

You are using the Journal3 framework, not the standard OpenCart framework, along with a skin which is not a standard-compliant OpenCart web theme. You'll have to contact the Journal support for this to be resolved, or use a proper web theme, or find a professional developer to look into it as a paid support task.

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