I have an issue where every time I do a customer refund where the customer paid with PayPal, all the items on the order are returned into site inventory.
Pretty much the only time I will do a refund is where the shipping cost was overcharged.
Is there any way I can toggle off the restock mode so that it does not return items into inventory, currently I need to manually remove the extra stock that has been added back into stock.
Thanks
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So double check what you have in those statuses sets in admin.
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Checking the statuses I see I have the following ticked
In Processing order Status, I have: Complete, Pending, Processing, Reversed and Shipped ticked,
In Complete order Status I have: Complete and Shipped ticked
This maybe the issue then. Which PayPal extension are you talking about?
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Add the PayPal refund status to one of the above. If you do want to return stock to the inventory you will then have to manually change the order status to something not in the above.atcheaven wrote: ↑Tue Jan 25, 2022 12:29 pmThanks guys, so yes, just when I do a partial refund, all the stock is returned to inventory.
Checking the statuses I see I have the following ticked
In Processing order Status, I have: Complete, Pending, Processing, Reversed and Shipped ticked,
In Complete order Status I have: Complete and Shipped ticked
It won't help. Refunded and Partially Refunded are two different statuses in PayPal.ADD Creative wrote: ↑Tue Jan 25, 2022 5:55 pmAdd the PayPal refund status to one of the above. If you do want to return stock to the inventory you will then have to manually change the order status to something not in the above.
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If you want this to work automatically, you need to modify extension and add support for Partially Refunded transaction status. It differs from Refunded.
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Not for the IPN message PayPal sends for PayPal Standard. You get the 'Refunded' payment_status whether it's full or partial.
https://developer.paypal.com/api/nvp-so ... nformation
As long as the original posted is happy to manage the stock for full refunds, it would help.
Not really. If Partially Refunded status is not sent by IPN, you can simply check for mc_gross and compare it with order total. This will be your Partially Refunded status.ADD Creative wrote: ↑Tue Jan 25, 2022 9:19 pmNot for the IPN message PayPal sends for PayPal Standard. You get the 'Refunded' payment_status whether it's full or partial.
https://developer.paypal.com/api/nvp-so ... nformation
As long as the original posted is happy to manage the stock for full refunds, it would help.
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