The customer had no store credit or gift voucher and in fact he didn't even previously have a registered account. The order totals section of his order simply has the product price, quantity, sub-total, tax and total. There is no deduction of any sort.
I had installed Free Checkout solely for testing the checkout process end to end - allocating some store credit to my demo account so that I could check out and bypass the transaction gateway.
There was of course a suspicion that maybe it was a fraudulent order, but on contacting the customer he was actually very helpful. He re-ordered the item, paying in full, and sent us this email:
It was weird. I went to check out, then it simply set payment as ‘free account’, so I hit ‘next’ and there was no payment, just thanks for order. I didn’t see a charge on my credit card nor did I get a confirmation mail which I found odd with is what prompted me to send the ‘did you get my order?’ mail.
I was on PC, Windows 10 With Edge Browser Version 102.0.1245.44 (Official build) (64-bit). The next day I used Chrome and it was fine so maybe something in page layout in Edge browser?
I can't imagine it's actually anything to do with Microsoft Edge but then again I can't see how it could happen at all.
Although he says he didn't receive a copy of the order confirmation email, we got ours in the office, so I think probably that is a red herring — his probably got blocked by spam filtering.
I have disabled Free Checkout for the time being as we don't really need it, so this isn't an urgent issue.
Has anyone had any similar experience or know of a cause?
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Have you checked both the OpenCart and PHP error logs for error messages at the time of the order?
What theme and extensions are you using?
That applies to everything.
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Yes, payment method was logged as Free Checkout.ADD Creative wrote: ↑Wed Jun 22, 2022 7:46 pmWhen you view the order in your admin, is the Payment Method actually set to Free Checkout?
Have you checked both the OpenCart and PHP error logs for error messages at the time of the order?
What theme and extensions are you using?
I have checked the error logs and there was nothing at all at the time the purchase was made.
The theme is a customised version of the default Opencart theme.
And I have far too many extensions and modifications running to even begin listing them!
Mostly I was just interested to find out if there are any known incidences of this happening.
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I'm afraid I don't understand your comment, but thank you for your interest all the same.
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Not seen this happen myself. However, we find most checkout problems are caused by extensions.siteadvice wrote: ↑Wed Jun 22, 2022 11:02 pmMostly I was just interested to find out if there are any known incidences of this happening.
Fair enough. I'm not too worried about it as I have disabled the Free Checkout payment module now and I probably won't need to re-enable it. We've had about 1,000 orders through the site since the Free Checkout module was first enabled, and the same product has been sold multiple times to other customers without a hiccup, and yet this has only happened once, so I would not know where to begin trying to recreate the circumstances that caused it!ADD Creative wrote: ↑Wed Jun 22, 2022 11:46 pmNot seen this happen myself. However, we find most checkout problems are caused by extensions.
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I just mean that if you enable Free Checkout then I think anyone can buy anything for free?siteadvice wrote: ↑Wed Jun 22, 2022 11:03 pmI'm afraid I don't understand your comment, but thank you for your interest all the same.
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That's not what Free Checkout is for. It is there to allow people to bypass the payment process if the basket total is zero. For example, if a product is free of charge (eg. a free download) or if the customer has a gift voucher / store credit to the value of the basket.paulfeakins wrote: ↑Thu Jun 23, 2022 6:09 pmI just mean that if you enable Free Checkout then I think anyone can buy anything for free?
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Try to disable free checkout and set the item price to 0 for free items.siteadvice wrote: ↑Thu Jun 23, 2022 12:02 amFair enough. I'm not too worried about it as I have disabled the Free Checkout payment module now and I probably won't need to re-enable it. We've had about 1,000 orders through the site since the Free Checkout module was first enabled, and the same product has been sold multiple times to other customers without a hiccup, and yet this has only happened once, so I would not know where to begin trying to recreate the circumstances that caused it!ADD Creative wrote: ↑Wed Jun 22, 2022 11:46 pmNot seen this happen myself. However, we find most checkout problems are caused by extensions.
You can then install this free extension to change the price of 0 to free https://www.opencart.com/index.php?rout ... _license=0.
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I already disabled Free Checkout. As I said, I had only installed it for testing purposes.
The website in question does not have any free items.
The purpose of this thread was to see if anyone else has experienced this issue.
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Thank you for your contribution, but unfortunately the problem isn't solved. Turning off Free Checkout isn't really a solution. I haven't found out any further information from this thread so far that would explain why a customer was able to check out using Free Checkout to purchase a full-price product without having any credit on their account. Potentially, if anyone else comes forward with a similar experience, this thread may be helpful in trying to identify the circumstances that allowed this to occur. But sadly, not so far!phpscript7 wrote: ↑Fri Jun 24, 2022 3:04 pmIf it is solved now you write [Solved] in the title - Thank you
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