Post by mmsanchez » Wed Jun 29, 2022 12:53 am

Hi.

I'm having an issue on Payment Method label/s won't display in the Sales Order and Edit Order admin page, as per attached. How to fix this, please?

Thanks in advance for the help.

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Post by phpscript7 » Wed Jun 29, 2022 6:30 pm

Provide the information needed to solve your problem
1. Which payment method do you use?
2. your problem show in proper image

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Post by mmsanchez » Wed Jun 29, 2022 8:36 pm

phpscript7 wrote:
Wed Jun 29, 2022 6:30 pm
Provide the information needed to solve your problem
1. Which payment method do you use?
2. your problem show in proper image
Yes but, if you've noticed no name for payment method. So we do not know which payment option the customer chose unless we go to the Order history. Also if you can see in the Attachment, the payment options in the Edit Order form say 'undefined' while we are supposed to have 3 payment options.

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Screenshot_2.png

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Screenshot_1.png

Screenshot_1.png (11.51 KiB) Viewed 504 times


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Post by Majnoon » Wed Jun 29, 2022 9:13 pm

Can you confirm if admin/language/en-gb/extension/payment exist on your server?
If does then what are the chmod permissions?

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Post by paulfeakins » Wed Jun 29, 2022 9:46 pm

Could be a problem with languages.

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Post by mmsanchez » Wed Jun 29, 2022 11:12 pm

the /payment directory's chmod is 755

Thanks.

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Post by Majnoon » Wed Jun 29, 2022 11:32 pm

mmsanchez wrote:
Wed Jun 29, 2022 11:12 pm
the /payment directory's chmod is 755

Thanks.
Permission are correct. Would suggest check if you have the files for payments.

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Post by mmsanchez » Thu Jun 30, 2022 12:27 am

Majnoon wrote:
Wed Jun 29, 2022 11:32 pm
mmsanchez wrote:
Wed Jun 29, 2022 11:12 pm
the /payment directory's chmod is 755

Thanks.
Permission are correct. Would suggest check if you have the files for payments.
I have all the files for payments and their chmod is 644 :(

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Post by Majnoon » Fri Jul 01, 2022 8:12 pm

mmsanchez wrote:
Thu Jun 30, 2022 12:27 am
I have all the files for payments and their chmod is 644 :(
Was your issue settled ?

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Post by mmsanchez » Sat Jul 02, 2022 11:54 pm

Majnoon wrote:
Fri Jul 01, 2022 8:12 pm
mmsanchez wrote:
Thu Jun 30, 2022 12:27 am
I have all the files for payments and their chmod is 644 :(
Was your issue settled ?
No, sir.. :-[

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Post by Majnoon » Tue Jul 05, 2022 12:04 pm

mmsanchez wrote:
Sat Jul 02, 2022 11:54 pm
No, sir.. :-[
How about payment controller does it exist?

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Post by mmsanchez » Tue Jul 05, 2022 3:36 pm

Yes, it does exist. Actually, it's only the payment method label that is not displaying on admin sales order page and on edit order page. It doesn't return system error. :(

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Post by mmsanchez » Fri Jul 08, 2022 3:09 pm

Majnoon wrote:
Wed Jul 06, 2022 10:12 pm
Check this one.
https://stackoverflow.com/questions/555 ... aYlS7VxVEA
I didn't find the answer there, sorry. In the sales order page, the Payment Method field is blank. And in the Edit Order>Step 5>Totals, the Payment Method dropdown option displays 'undefined' on every option. But payment method options on frontend is just fine.

Thank you for any help you can extend.

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Post by Majnoon » Fri Jul 08, 2022 6:21 pm

mmsanchez wrote:
Fri Jul 08, 2022 3:09 pm
I didn't find the answer there
Have you tried all steps provided in the answer?

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