Deleted thread

artyfly wrote: ↑

Wed Sep 29, 2021 4:01 am

hi there,

We had a developer build a custom checkout for us but we're having intermittent issues with the session order_id being unset after the confirm step loads, causing errors in the log like the ones below, and the order ending up stuck in the missing orders list. This appears to affect all payment methods, but not every order. We can't really identify why it does it sometimes but not others... but it happens almost every time on our testing domain.

2021-09-28 19:45:52 - PHP Notice: Undefined index: order_id in [path]/public_html/catalog/controller/extension/payment/free_checkout.php on line 13
2021-09-28 19:45:52 - PHP Notice: Trying to access array offset on value of type bool in [path]/public_html/catalog/controller/extension/total/voucher.php on line 54

We've tried troubleshooting and can confirm that the order_id is set as it's supposed to be when the confirm step loads (tested by posting it to the console log upon load), but is for some reason unset, or otherwise unavailable by the time the payment method save() function is called, resulting in the errors in the log and the order status not being set, leaving it in the missing orders list.

Happy to pay for someone's time to fix it for us!

We've setup a fresh OC install on a staging domain (oc 3.0.3. and installed the extension for testing, to confirm it wasn't just a conflict with another mod. We'll provide access to that domain for you to investigate.

Shoot me a message for more info.
Thanks in advance!!

if (in_array($order_info['order_status_id'], $this->config->get('config_complete_status'))) {

if (in_array($order_info['order_status_id'], (array)$this->config->get('config_complete_status'))) {

artyfly wrote: ↑

Wed Sep 29, 2021 6:36 am

straightlight wrote: ↑

Wed Sep 29, 2021 4:43 am

artyfly wrote: ↑

Wed Sep 29, 2021 4:01 am

hi there,

We had a developer build a custom checkout for us but we're having intermittent issues with the session order_id being unset after the confirm step loads, causing errors in the log like the ones below, and the order ending up stuck in the missing orders list. This appears to affect all payment methods, but not every order. We can't really identify why it does it sometimes but not others... but it happens almost every time on our testing domain.

2021-09-28 19:45:52 - PHP Notice: Undefined index: order_id in [path]/public_html/catalog/controller/extension/payment/free_checkout.php on line 13
2021-09-28 19:45:52 - PHP Notice: Trying to access array offset on value of type bool in [path]/public_html/catalog/controller/extension/total/voucher.php on line 54

We've tried troubleshooting and can confirm that the order_id is set as it's supposed to be when the confirm step loads (tested by posting it to the console log upon load), but is for some reason unset, or otherwise unavailable by the time the payment method save() function is called, resulting in the errors in the log and the order status not being set, leaving it in the missing orders list.

Happy to pay for someone's time to fix it for us!

We've setup a fresh OC install on a staging domain (oc 3.0.3. and installed the extension for testing, to confirm it wasn't just a conflict with another mod. We'll provide access to that domain for you to investigate.

Shoot me a message for more info.
Thanks in advance!!

Note: In respect this topic was posted in the Commercial Support section of the forum, OC version incomplete. 4 digits. As for the catalog/controller/extension/total/voucher.php file, on line 54,

find:

Code: Select all

if (in_array($order_info['order_status_id'], $this->config->get('config_complete_status'))) {

replace with:

Code: Select all

if (in_array($order_info['order_status_id'], (array)$this->config->get('config_complete_status'))) {

This should resolve the issue. Ensure to clear both OC caches prior to test the changes during checkout or during the admin API orders.

Thanks for the response. Although that would fix the voucher error in the log, the main issue is that the order being placed does not get the initial order status update so it gets stuck in the missing orders list.