http 500 error

Hi, I am installing open cart 3.0.3.2 that is recommended by the host, and my PHP installed version is 7.2, i am getting Http 500 error after the installation is successful on the server. Below the code from the error log. can anyone help me out?

Stack trace:
#0 /home/naazspectrum/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/naazspectrum/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/naazspectrum/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/naazspectrum/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/naazspectrum/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/naazspectrum/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/naazspectrum/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/naazspectrum/public_html/system/engine/loader.php(48): Action->execute(Object(Registry) in /home/naazspectrum/public_html/catalog/model/tool/image.php on line 11


I have talked to the Godaddy support people they say that it is on my side, i am sure the installation is good and working fine, is there any solution i can run it smoothly on the server.

Please provide full error message. There must be an error message before Stack trace, you've missed it.

Below is the complete error log from opencart what can be the issue here.
[11-Oct-2019 13:10:58 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:10:59 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:11:10 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:11:20 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:13:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:13:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:13:58 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:13:59 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:30:05 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:36:38 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11
[11-Oct-2019 13:44:29 UTC] PHP Fatal error: Uncaught Error: Call to undefined function utf8_substr() in /home/admin/public_html/catalog/model/tool/image.php:11
Stack trace:
#0 /home/admin/public_html/system/engine/loader.php(248): ModelToolImage->resize('catalog/demo/ba...', '1140', '380')
#1 /home/admin/public_html/system/engine/proxy.php(47): Loader->{closure}(Array, Array)
#2 /home/admin/public_html/catalog/controller/extension/module/slideshow.php(22): Proxy->__call('resize', Array)
#3 /home/admin/public_html/system/engine/action.php(79): ControllerExtensionModuleSlideshow->index(Array)
#4 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#5 /home/admin/public_html/catalog/controller/common/content_top.php(63): Loader->controller('extension/modul...', Array)
#6 /home/admin/public_html/system/engine/action.php(79): ControllerCommonContentTop->index(Array)
#7 /home/admin/public_html/system/engine/loader.php(48): Action->execute(Object(Registry), Array)
#8 /home/admin/public_html/catalog/controller/common/h in /home/admin/public_html/catalog/model/tool/image.php on line 11

Speak to your web host. Sounds like the mbstring php extension is not loaded.

ok let me check i will get back to you once its done. very thankful to hear from you

It's solved wonderful thanks for the support I love it. You are great.

usmansheikh678 wrote: ↑

Fri Oct 11, 2019 10:13 pm

It's solved wonderful thanks for the support I love it. You are great.

yes - he is actually ..

and very nice of you to appreciate it