Post by Rubenboks » Wed Feb 26, 2020 4:20 pm

I want to change orders but always get
errorundefined

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Post by thekrotek » Wed Feb 26, 2020 4:32 pm

Check the error log.

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Post by Rubenboks » Wed Feb 26, 2020 4:39 pm

there is no error. note of this problem in the log

only a other problem...

Code: Select all

 PHP Notice:  A non well formed numeric value encountered in /home/vhosts/elenalatex.com/httpdocs/catalog/model/extension/total/shipping.php on line 24
 
Last edited by straightlight on Wed Feb 26, 2020 7:10 pm, edited 1 time in total.
Reason: Added code tags.

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Post by paulfeakins » Wed Feb 26, 2020 6:46 pm

Rubenboks wrote:
Wed Feb 26, 2020 4:39 pm
there is no error. note of this problem in the log
What logs did you check?

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Post by thekrotek » Wed Feb 26, 2020 7:21 pm

Rubenboks wrote:
Wed Feb 26, 2020 4:39 pm

Code: Select all

 PHP Notice:  A non well formed numeric value encountered in /home/vhosts/elenalatex.com/httpdocs/catalog/model/extension/total/shipping.php on line 24
 
Shipping method you've selected passed a wrong shipping cost value.

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Post by Rubenboks » Wed Feb 26, 2020 9:43 pm

system error log
there is only one log

the problem is when I want to change status of an order

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Post by straightlight » Wed Feb 26, 2020 11:32 pm

Rubenboks wrote:
Wed Feb 26, 2020 9:43 pm
system error log
there is only one log

the problem is when I want to change status of an order
You might probably mean from your server specifically. However, this issue might be caused by an installed extension. Which shipping / order totals extensions are you using?

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Post by paulfeakins » Thu Feb 27, 2020 12:35 am

Rubenboks wrote:
Wed Feb 26, 2020 9:43 pm
system error log
there is only one log
Actually there's often a file called error_log in the webroot and in /admin/ but it can also be in any folder that a PHP file that is running is in if that PHP file doesn't write to the default system log.

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Post by Rubenboks » Thu Feb 27, 2020 12:52 am

You might probably mean from your server specifically. However, this issue might be caused by an installed extension. Which shipping / order totals extensions are you using?
I use total and shipping total. from open card itself
no extra installed extension
Last edited by straightlight on Thu Feb 27, 2020 2:48 am, edited 1 time in total.
Reason: Fixed quote.

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Post by thekrotek » Thu Feb 27, 2020 2:34 am

To sum this up: debugging is necessary. You can post a request in Commercial Support.

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Post by Rubenboks » Thu Feb 27, 2020 5:49 am

and what would the cost be to correct this problem ?

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Post by letxobnav » Thu Feb 27, 2020 10:06 am

you are still mixing https and http, why not fix that first.

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Post by paulfeakins » Thu Feb 27, 2020 6:08 pm

Rubenboks wrote:
Thu Feb 27, 2020 5:49 am
and what would the cost be to correct this problem ?
Well you'll get different quotes from different developers once they know the problem.

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