(1) Payment Method is PayPal Express Checkout which is working fine
(2) Updated the order and added a checkmark to "Notify Customer" then clicked on "Add History" but no notification has been sent to the customer.
See screenshot: https://snipboard.io/4sdrkw.jpg
This issue doesn't occur when the payment method is Cash On Delivery.
Has anyone experienced this issue before and can someone please assist?
Thanks,
Ann
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
But when an order is placed with another payment gateway and this box is checked, they do receive the notification?vsnaustralia wrote: ↑Fri Mar 06, 2020 1:43 pm(2) Updated the order and added a checkmark to "Notify Customer" then clicked on "Add History" but no notification has been sent to the customer.
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I actually enable "Cash On Delivery" and did a test to myself and didn't get any notification either. Am I missing something here?paulfeakins wrote: ↑Mon Mar 09, 2020 6:44 pmBut when an order is placed with another payment gateway and this box is checked, they do receive the notification?vsnaustralia wrote: ↑Fri Mar 06, 2020 1:43 pm(2) Updated the order and added a checkmark to "Notify Customer" then clicked on "Add History" but no notification has been sent to the customer.
Check your OC admin - > extensions - > events page. You should have at least 45 events listed in there.vsnaustralia wrote: ↑Tue Mar 10, 2020 9:45 amI actually enable "Cash On Delivery" and did a test to myself and didn't get any notification either. Am I missing something here?paulfeakins wrote: ↑Mon Mar 09, 2020 6:44 pmBut when an order is placed with another payment gateway and this box is checked, they do receive the notification?vsnaustralia wrote: ↑Fri Mar 06, 2020 1:43 pm(2) Updated the order and added a checkmark to "Notify Customer" then clicked on "Add History" but no notification has been sent to the customer.
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
[/quote]
Thank you and went into the path you said above but which one affects this issue? Which one should I disable?
In Open Cart's "Resources" section under Documentation, there is NO explanation of the "Events" section. "Documentation" needs updating perhaps for newbies?
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Ok... thank you. I'm still unsure on what I need to do in "Events" and how it is associated to my issue.sw!tch wrote: ↑Tue Mar 10, 2020 11:40 amDont disable any of them.
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Are the events responsible for sending order email.Code: Select all
mail_order_alert
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
All 46 Events are enabled. "Mail" is selected in settings because PHP mail function is enabled by default in the server. Do I have to use SMTP?straightlight wrote: ↑Tue Mar 10, 2020 7:24 pmLook into your OC admin - > extensions - > events page. Do you see all events being active? You can simply roll-over on each rows on the right-end side and notice their statuses. Also, is your OC admin - > systems - > settings - > edit settings - > Mail form properly configured? Take a look at your cPanel > Email Accounts > < your email > Manage button > left-corner table at the bottom for the email SSL configurations. After configuring your email on SMTP settings, rather than Mail from the dropdown menu on the OC admin email form, on the hostname field, just add: ssl:// in front of your hostname.
The SMTP step is already part of the instructions you have quoted on the above.vsnaustralia wrote: ↑Wed Mar 11, 2020 9:22 amAll 46 Events are enabled. "Mail" is selected in settings because PHP mail function is enabled by default in the server. Do I have to use SMTP?straightlight wrote: ↑Tue Mar 10, 2020 7:24 pmLook into your OC admin - > extensions - > events page. Do you see all events being active? You can simply roll-over on each rows on the right-end side and notice their statuses. Also, is your OC admin - > systems - > settings - > edit settings - > Mail form properly configured? Take a look at your cPanel > Email Accounts > < your email > Manage button > left-corner table at the bottom for the email SSL configurations. After configuring your email on SMTP settings, rather than Mail from the dropdown menu on the OC admin email form, on the hostname field, just add: ssl:// in front of your hostname.
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
All 46 Events are enabled. "Mail" is selected in settings because PHP mail function is enabled by default in the server. Do I have to use SMTP?
My understanding of the Mail setting is to choose between "Mail" or "SMTP". "Mail" is what is chosen because PHP mail function is enabled. I don't have to use SMTP or complete the SMTP fields. Am I right?The SMTP step is already part of the instructions you have quoted on the above.
Also, all 46 events are enabled. The Notify Customer is still not working. I'll have to do a work around if there's no other solution.
Reason: Fixed quotes.
SMTP does have these error handling capabilities, then again SMTP is slower (because of that).
It's like comparing UTP with TCP.
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Yes, use SMTP.vsnaustralia wrote: ↑Wed Mar 11, 2020 11:17 amAll 46 Events are enabled. "Mail" is selected in settings because PHP mail function is enabled by default in the server. Do I have to use SMTP?My understanding of the Mail setting is to choose between "Mail" or "SMTP". "Mail" is what is chosen because PHP mail function is enabled. I don't have to use SMTP or complete the SMTP fields. Am I right?The SMTP step is already part of the instructions you have quoted on the above.
Also, all 46 events are enabled. The Notify Customer is still not working. I'll have to do a work around if there's no other solution.
Dedication and passion goes to those who are able to push and merge a project.
Regards,
Straightlight
Programmer / Opencart Tester
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