Post by ri2k » Thu Sep 17, 2020 2:36 pm

I think my email is configured properly.

But right now, the Admin is getting no notification when there is a new order, or registration by customer or affiliate.

Plus, I am also unable to send emails to any of the customer groups, it keeps saying -

Your message has been successfully sent to 0 of 3 recipients!


What can I do to get this right? I have found a few tutorials for OC 1.5 or OC 2.x but I can't find anything for OC 3.0x

Any direction from any of you guys would be helpful.

Thank you.

New member

Posts

Joined
Mon Aug 24, 2020 7:31 pm

Post by letxobnav » Thu Sep 17, 2020 3:43 pm

did you subscribe to alerts in admin?

Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.


User avatar
Expert Member

Posts

Joined
Fri Aug 18, 2017 4:35 pm
Location - Taiwan

Post by ri2k » Thu Sep 17, 2020 3:47 pm

letxobnav wrote:
Thu Sep 17, 2020 3:43 pm
did you subscribe to alerts in admin?
You mean on - System-> Settings->Store -> Mail -> Mail Alerts?

Yes, all 4 boxes checked, Register, Affiliate, Orders, Reviews

Or, were you talking about any other areas of subscription?

New member

Posts

Joined
Mon Aug 24, 2020 7:31 pm

Post by letxobnav » Thu Sep 17, 2020 3:49 pm

No, that is the one.
Your contact mail works?

Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.


User avatar
Expert Member

Posts

Joined
Fri Aug 18, 2017 4:35 pm
Location - Taiwan

Post by ri2k » Thu Sep 17, 2020 3:58 pm

letxobnav wrote:
Thu Sep 17, 2020 3:49 pm
No, that is the one.
Your contact mail works?
No, actually nothing related to email is working as far as I understand.

I tried to send an email using the 'contact us' form as a customer - won't work.

I tried to send emails to customer groups from the Admin panel, that doesn't work either.

I think I may have messed up the mail setup. I can't seem to find a good tutorial for OC 3.0x

New member

Posts

Joined
Mon Aug 24, 2020 7:31 pm

Post by letxobnav » Thu Sep 17, 2020 4:10 pm

I think my email is configured properly.
then this is not the case.

You use php mail or smtp?

Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.


User avatar
Expert Member

Posts

Joined
Fri Aug 18, 2017 4:35 pm
Location - Taiwan

Post by ri2k » Thu Sep 17, 2020 6:09 pm

letxobnav wrote:
Thu Sep 17, 2020 4:10 pm
I think my email is configured properly.
then this is not the case.

You use php mail or smtp?
I tried both mail and smpt. couldn't get either to work. Here's a screenshot:

Attachments

Untitled-1.jpg

Untitled-1.jpg (204.07 KiB) Viewed 704 times


New member

Posts

Joined
Mon Aug 24, 2020 7:31 pm

Post by ADD Creative » Thu Sep 17, 2020 6:19 pm

Have you checked both your OpenCart and server's PHP error logs? Have you asked your host if they even allow the use of PHP mail?

Have you tried you tried the SMTP email with a SMTP Hostname with a prefix of ssl:// and port 465 or tls:// with port 587?

www.add-creative.co.uk


Active Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom

Post by ri2k » Fri Sep 18, 2020 4:45 am

ADD Creative wrote:
Thu Sep 17, 2020 6:19 pm
Have you checked both your OpenCart and server's PHP error logs? Have you asked your host if they even allow the use of PHP mail?

Have you tried you tried the SMTP email with a SMTP Hostname with a prefix of ssl:// and port 465 or tls:// with port 587?
I just asked the host.

I tried with SMTP but I don't think I was able to configure it properly. I coulnt find a good tutorial that explains what should I type in for different configuration.

For example, I don't know what to write under 'Mail Parameters' or what should be my 'SMTP Username' - is that the full email or just the username. Is there a place/documentation I can use that provides guidance about these things?

New member

Posts

Joined
Mon Aug 24, 2020 7:31 pm

Post by ri2k » Fri Sep 18, 2020 5:45 am

ADD Creative wrote:
Thu Sep 17, 2020 6:19 pm
Have you checked both your OpenCart and server's PHP error logs? Have you asked your host if they even allow the use of PHP mail?

Have you tried you tried the SMTP email with a SMTP Hostname with a prefix of ssl:// and port 465 or tls:// with port 587?
My host said -

phpMail can be used only with locally hosted mailboxes (using our SMTP servers) - your website is using external mail service so the mailboxes for it can not be used with phpmail in this account at present.

This is true, I have my email services included with my domain subscription, I am not paying my web-hosting server provider for email services. What should be my solution at this point?

New member

Posts

Joined
Mon Aug 24, 2020 7:31 pm

Post by letxobnav » Fri Sep 18, 2020 7:55 am

I have my email services included with my domain subscription
Then use your mail authentication credentials for that with smtp.

Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.


User avatar
Expert Member

Posts

Joined
Fri Aug 18, 2017 4:35 pm
Location - Taiwan
Who is online

Users browsing this forum: No registered users and 5 guests