Post by VTA NS » Mon Nov 21, 2022 6:08 pm

Every time i've tried in the past few days to login, i've got the cool down screen instead:
Image

Tried also to change the password, but didn't get any e-mail:
Image

How can i approach and control my website, please help.
Last edited by VTA NS on Wed Nov 23, 2022 7:43 pm, edited 1 time in total.

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Post by ADD Creative » Mon Nov 21, 2022 8:10 pm

You will need to provide more information if you want help. Your OpenCart version for a start.

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Post by straightlight » Mon Nov 21, 2022 11:45 pm

VTA NS wrote:
Mon Nov 21, 2022 6:08 pm
Every time i've tried in the past few days to login, i've got the cool down screen instead:
Image

Tried also to change the password, but didn't get any e-mail:
Image

How can i approach and control my website, please help.
Server error logs as well.

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Post by VTA NS » Tue Nov 22, 2022 2:43 pm

Open Cart version 3.0.3.8

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Post by ADD Creative » Tue Nov 22, 2022 6:00 pm

Have you changed the time zone in the settings at all?

Have you checked both your PHP and OpenCart error logs?

Your screenshots are too small to read the messages. What do they say?

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Post by paulfeakins » Tue Nov 22, 2022 6:50 pm

The quickest way would be simply paying a developer to get you back in.

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Post by VTA NS » Tue Nov 22, 2022 11:57 pm

ADD Creative wrote:
Tue Nov 22, 2022 6:00 pm
Have you changed the time zone in the settings at all?

Have you checked both your PHP and OpenCart error logs?

Your screenshots are too small to read the messages. What do they say?
When trying to login, it shows me:
Image
When i click on forgotten password, and give my e-mail to recover, then i see the next screen, but get no mail:
Image

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Post by ADD Creative » Wed Nov 23, 2022 12:20 am

This topic may be helpful. viewtopic.php?t=228098

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Post by VTA NS » Wed Nov 23, 2022 7:41 pm

Many thanks, problem solved.

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